COVID-19 Updates

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Last Updated: May 29, 2020 

Effective June 1, 2020, Cross County Savings Bank is expanding its business hours for all branch locations.  Please see our business hours for each branch loation below. 

Eliot Avenue Branch:
Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00am - 6:00pm
Saturday: 9:00am - 2:00pm
 

Metropolitan Avenue (Brooklyn) Branch:
Monday - Wednesday, Friday: 9:00am - 5:00pm
Thursday: 9:00am - 6:00pm
Saturday: 9:00am - 2:00pm
 

Maspeth Branch
Monday, Tuesday, Thursday, Friday: 9:00am - 5:00pm
Wednesday: 9:00am - 6:00pm
Saturday: 9:00am - 1:00pm
 

Metropolitan Avenue (Middle Village) Branch:
Monday, Wednesday - Friday: 9:00am - 5:00pm
Tuesday: 9:00am - 6:00pm
Saturday: 9:00am - 1:00pm
 

Belle Harbor Branch
Monday: 9:00am - 6:00pm
Tuesday -  Friday: 9:00am - 5:00pm
Saturday: 9:00am - 1:00pm
 

Van Nest Branch
Monday - Wednesday, Friday: 9:00am - 5:00pm
Thursday: 9:00am - 6:00pm
Saturday: 9:00am - 1:00pm

 

Last Updated: May 8, 2020 

 

Thank you to the front line workers

Updated: April 8, 2020 
 

As we continue to face the challenges of the COVID-19 pandemic, scammers are hard at work trying to take advantage of this situation and prey upon unsuspecting individuals. We are committed to making sure your information is safe and secure. 

  • To protect yourself from scams, please know that, if we reach out to you, we will never ask you for confidential information like your account number, password, PIN, routing number or other personal information. 
     
  • To guard against malware and phishing, never click on links in emails or texts unless you're sure that they are from a trusted source and never click pop-ups or download attachments that may be unfamiliar to you. You should only provide your username and password on secure sites and apps, like Cross County Savings Bank's Online Banking website and Mobile Banking App.

Remember, the most convenient way to access your account, from anywhere and at anytime, is with our Online Banking and Mobile app.

Our Online Banking and/or Mobile app, provides you with the ability to:

  • Access and Manage your accounts
  • Transfer funds between your own accounts
  • View eStatements (Not available on Mobile app) 
  • Pay Bills
  • Deposit Checks (Consumer Mobile app only)

We remain committed to doing everything we can to meet your needs during these challenging times.

Terms & Conditions apply. All products and/or services are subject to approval. Some services may not be available with every deposit product. Wireless carrier data usage rates and/or Internet service fees may apply. Mobile Deposit is eligible for consumer checking and savings accounts and is subject to eligibility.


Updated: April 3, 2020

If you are a Cross County Savings Bank customer that is experiencing a financial hardship as a result of the COVID-19 pandemic and are unable to make your mortgage payments, you can request mortgage assistance by visiting the COVID-19 Mortgage Assistance webpage. If you need help completing this application or are unable to submit it by e-mail, fax or mail, please contact our Loan Department at (718) 326-6300 and we will help you complete and submit the application by telephone.


Updated: March 26, 2020

We remain committed to doing everything we can to meet your needs during these challenging times.

In response to the hardship that you may be encountering as a result of COVID-19, we are waiving the following fees for our consumer and business customers:

  • Overdraft Fees
  • Insufficient Funds Fee
  • Overdraft Protection Transfer Fee
  • Early Certificate of Deposit ("CD") Withdrawal Fee
  • Out-of-Network \ Foreign ATM Transaction Fee*
  • Mortgage Late Payment Charges

In addition, we are increasing the daily limit on consumer mobile deposits to $2,500.00.  

These changes are effective immediately and will remain in effect until further notice.


*Fees from other financial institutions may still apply. Waiver applies to Cross County Savings Bank customers only.


Updated: March 19, 2020
 

During these challenging times, we remain focused on the safety of our employees, customers and community, while ensuring that our banking operations remain available.  We want to assure you that we are closely monitoring, on a continuing basis, current events and receiving updates from the Center for Disease Control (CDC), the World Health Organization (WHO) and other industry-specific resources to guide us in dealing with the Covid-19 pandemic. 
 

Currently, all of our branches remain open. Please visit crosscounty.com to view current hours of operation for each branch.  We are continuing to conduct enhanced and thorough cleaning and sanitizing of all bank facilities, including ATM screens and keypads.  In addition, following the recommendations of the health organizations and governmental authorities, we are reducing the branch staff to essential employees in order to promote social distancing. 
 

This is an ever-changing situation. As different challenges arise, we are prepared to respond to them.  We have been existence for more than 130 years and faced many challenging times.  During these years, we have developed comprehensive plans and strategies to meet emerging challenges.
 

Over the years, we have made significant investments in technologies that allow you to bank virtually from anywhere and at any time.  Even though our branches remain open, you should know that most of your transactions can be completed without ever visiting a branch.  If you have not already done so, please take advantage of the following solutions:

      Consumer Online Banking

  • Access and manage all of your accounts, check your balances, access eStatements, transfer funds, make payments etc. from your computer. 

      Business Online Banking

  • Access and manage all of your accounts, check your balances, access eStatements, transfer funds, make payments etc., as well as wire funds and originate ACH transactions from your computer. 

      Mobile Banking (Consumers & Business)

  • Perform banking transactions remotely using a mobile device such as a smartphone or tablet.

      Mobile Deposit (Consumers)

  • Take a picture of your check and remotely deposit it into your consumer account from anywhere and at any time.

      Instant-Issue Visa® Debit Cards

  • Access your accounts from any ATM or make purchases online or at a retail location anywhere Visa® is accepted.

We are prepared to support those of you who may be facing a financial hardship or loss of income as a result of Covid-19.  We have decided to temporarily suspend all fee increases that were scheduled to take effect on April 13, 2020.  Please disregard these increases until further notice to you.  
 

Should you require assistance signing up for any of the services or products outlined above, please do not hesitate to contact us by telephone at 718-326-6300 or by e-mailing branchbanking@crosscounty.com or  ebanking@crosscounty.com.
 

As always, the health, safety and well-being of our customers, employees and our community is of paramount concern.  We continue to monitor this quickly evolving situation and we are here to assist our customers as needed.  Please continue to check this site for relevant and timely information as the situation evolves.

For additional information about Covid-19, visit the Center for Disease Control (CDC) website at cdc.gov.

 

Sincerely,

 

Anthony Milone

President & Chief Executive Officer
 


Enroll Now in Consumer Online Banking

 

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Enroll Now in Business Online Banking

Download the Business Cross County Savings Bank Mobile App:

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Updated: March 13, 2020

 

Message from our President and Chief Executive Officer
 

To our Valued Customers:

There is no higher priority to our Cross County Savings Bank family than the safety of our customers and employees.  With the onset of COVID-19, we want to assure you that the Bank is closely monitoring current events and receiving updates from the Center for Disease Control (CDC), the World Health Organization (WHO) and other industry-specific resources to guide us in dealing with this pandemic. 
 

According to the most recent information obtained from the CDC, the exposure to COVID-19 and other illnesses can be significantly reduced when simple and practical guidelines are followed.  Our employees and business partners are being kept informed and being encouraged to follow those guidelines to maintain a safe environment in all our branches and administration facilities.
 

We advise that Cross County Savings Bank is closely monitoring this developing situation, and will continue to do so while remaining in regular contact with State and Federal agencies, health organizations and other experts.
 

Thank you for your patience and trust in Cross County Savings Bank, we ensure you that we will work diligently to maintain the safety and health of all members of the Cross County Family.
 

Anthony Milone
PRESIDENT & CHIEF EXECUTIVE OFFICER

 


Terms & Conditions apply. Please see All About Your Account(s) - Terms & Disclosures for more information. Rates, terms and fees may apply and are subject to change at any time. Other terms, conditions, and restrictions may apply. All products and/or services are subject to approval. Some services may not be available with every deposit product. Wireless carrier data usage rates and/or internet service fees may apply. Visa® is a registered trademark of Visa, Inc. iPhone, iPad, are registered trademarks of Apple, Inc. App Store is a service mark of Apple, Inc. Android is a trademark of Google, Inc.  Deposit limits and other restrictions apply.